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It's simple. Dynamic Call Routing connects each phone call to the right person at the right time.
Car Wars efficiently routes your calls based on time of day, day of week, caller interest, caller location and more!
We help automotive dealers who are frustrated with listing multiple phone numbers on their websites and struggling to connect callers during high call volume times of day.
Our goal is simple: Get customers to the right person as quickly as possible, with a single number.
We used IVRs as one of the essential tools in creating dynamic call routing. An IVR, or Interactive voice response, is a fancy way to say phone bridges or phone trees. Essentially, IVRs help connect the caller to the right person almost immediately. We looked at the comparison of connection time, percentage of callers who hung up on hold and the percentage of calls answered for those using an IVR. We found that calls coming into businesses with IVRs in use are, on average, connecting customers at a faster rate than those without IVRs.
Forget unnecessary hold times. Deliver a better customer experience and save more opportunities by quickly driving callers to the right people.