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Make picking up the phone a priority and never leave a caller stranded.
Connecting your calls is the first step toward bringing in new, valuable customers into the dealership. Phone calls are 3x more likely to convert than any other lead but statistics show that 39% of calls into dealerships aren't answered by a qualified employee. Meaning, more likely than not, potential deals are being hung up on the line 60% of the time.
Request the appointment on every call and invite the caller into the dealership for an in-person meeting.
If a prospect is calling you, he or she is interested in potentially buying a car. Regardless of whether you think callers will or will not choose your dealership, give them the option to come in and see what you have to offer.
Agree to a specific date and time and then confirm with a reminder.
Avoid "soft acceptances", which are when a prospect agrees to come in, but doesn't specify when, or responds vaguely with a time.
Reach out to established customers and new leads, rescue stranded calls and save missed appointment opportunities.
More outbound calls means more inbound prospects and more deals.