Executive Summary: A comprehensive, six week phone skills training and consulting course aimed to help your dealership leverage the right technologies and strategies to confidently Own the Phone.

Objective: The fastest and easiest way for dealers to increase their bottom line is to get better on the phone. Helping your agents become confident phone experts means your most important callers are getting asked into the dealership every time. Combining your Car Wars results with the CRISP program leads to increased appointment booking percentages, car sales and an improved dealership phone culture. Leave the tedious call activity management tasks to us.

Delivery: Personalized on-site training and consulting combined with weekly webinar consultations customized to your dealership's specific needs.

Duration: 6 weeks.

Learn more about this program below.

6 Weeks

2 Onsite Visits

4 Remote Consultations

16 Total Hours

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What is CRISP?

CONNECT
Get your callers connected with a qualified agent. Make picking up the phone a priority and never leave a caller stranded.
REQUEST &
INVITE
Request the appointment on every call and Invite the caller into the dealership for an in-person meeting.
SET
Agree to a specific date and time and confirm with a reminder.
PURSUE
Reach out to established customers and new leads, rescue stranded calls, and save missed appointment opportunities.

Explore each week of your CRISP Training.

location-iconWeek 1: Onsite Visit

Our consultants will evaluate your current call routing and CRM phone lead management processes, and introduce a personalized CRISP calling strategy that includes roleplays, scripts and guides for improvement.

location-icon

The following 4 weeks will focus on consulting webinars designed with your actual results in mind. Each week will focus on a new CRISP metric, including:

  • connect-icon

    Week 2: Connect

    Evaluate effectiveness of current phone set up, discover lead sources, listen to individual calls, as well as identify holes in staffing or processes in order to make the necessary changes to improve connection rates.

  • request-icon

    Week 3: Request & Invite

    Make necessary tweaks to phone processes based on current inbound phone scripts, gaps in individual agent phone performance, mystery shop results, and the ability for staff to salvage missed opportunities.

    Week 3: Request & Invite

    Make necessary tweaks to phone processes based on current inbound phone scripts, gaps in individual agent phone performance, mystery shop results, and the ability for staff to salvage missed opportunities.

  • set-icon

    Week 4: Set

    Meet with the sales team to review and coach calls, manage CRM opportunities, compare phone leads to set appointments, and implement Car Wars gaming to improve phone overall handling.

  • Week 5: Pursue

    In the final session, dive deep into staff outbound activity including prospecting and follow-up strategies. We will also evaluate Lead Box activity and results to ensure the proper rescue calls are being made.

    Week 5: Pursue

    In the final session, dive deep into staff outbound activity including prospecting and follow-up strategies. We will also evaluate Lead Box activity and results to ensure the proper rescue calls are being made.

location-iconWeek 6: Onsite Visit

The program concludes with a final on-site to recap performance, implement a strategy for continuing improvement and equip managers with accountability tools.



Ready to Own the Phone?

Sign up for CRISP Training