Executive Summary: A comprehensive, six week phone skills training and consulting course aimed to help your dealership leverage the right technologies and strategies to confidently Own the Phone.
Objective: The fastest and easiest way for dealers to increase their bottom line is to get better on the phone. Helping your agents become confident phone experts means your most important callers are getting asked into the dealership every time. Combining your Car Wars results with the CRISP program leads to increased appointment booking percentages, car sales and an improved dealership phone culture. Leave the tedious call activity management tasks to us.
Delivery: Personalized on-site training and consulting combined with weekly webinar consultations customized to your dealership's specific needs.
Duration: 6 weeks.
Learn more about this program below.
2 Onsite Visits
4 Remote Consultations
16 Total HoursGet Started
Our consultants will evaluate your current call routing and CRM phone lead management processes, and introduce a personalized CRISP calling strategy that includes roleplays, scripts and guides for improvement.
Evaluate effectiveness of current phone set up, discover lead sources, listen to individual calls, as well as identify holes in staffing or processes in order to make the necessary changes to improve connection rates.
Make necessary tweaks to phone processes based on current inbound phone scripts, gaps in individual agent phone performance, mystery shop results, and the ability for staff to salvage missed opportunities.
Meet with the sales team to review and coach calls, manage CRM opportunities, compare phone leads to set appointments, and implement Car Wars gaming to improve phone overall handling.
In the final session, dive deep into staff outbound activity including prospecting and follow-up strategies. We will also evaluate Lead Box activity and results to ensure the proper rescue calls are being made.
The program concludes with a final on-site to recap performance, implement a strategy for continuing improvement and equip managers with accountability tools.
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