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How to Create Directors of First Impressions Among Your Staff in 2022

When a customer calls into your dealership, their experience begins as soon as an agent picks up the phone. Equipping agents to be effective on the phone is vital in providing top-notch customer service and contributing to your dealerships' bottom line. Whether brand new or a seasoned veteran, there is always room for improvement. However, we know agents come and go and there isn't enough time to train each member of your team.

In our on-demand webinar, Car Wars' Ryan Pitz will share how we can help every agent efficiently get up to speed to handle phone ups. You'll walk away from this webinar knowing how you can make clear enhancements to phone handling skills and call performance.

In this free webinar, you'll discover:

The highly effective Car Wars CRISP methodology
How to effectively train phone skills in the face of employee turnover
How to ensure your sales team delivers a quality experience on every call
Why employee phone skills training is necessary to success
What CRISP Certification is and why it works
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Ryan has a deep understanding of call tracking technology, as well as the strategies and techniques to convert callers to firm appointments that show. He has trained thousands of automotive sales professionals and BDC agents across North America. He is highly skilled at training and enabling dealers to maximize phone leads on both inbound and outbound calling.