In 2020, an average of only 56.6% of all calls to a dealership connected to someone who could help the caller. That means a staggering 43.4% of customers were unable to reach their intended party. Whether these callers hung up on hold, hit voicemail, or reached a busy signal, poor call connection caused dealerships to leak revenue opportunities left and right.
In this on-demand webinar originally hosted with DrivingSales, Car Wars' Jake Wilker and Judson Jones share detailed phone trends to demonstrate how call connection has declined over time. Furthermore, Jake and Judson dive into the root causes of poor connection and why this metric is so critical to your dealership's bottom line. You'll walk away with actionable strategies to improve call connection immediately and salvage missed opportunities.
You'll walk away with:
Jake is Car Wars' Sales Director, primarily in charge of and highly skilled in negotiation, retail, sales, and customer satisfaction. He is passionate about working with dealers, and is well-versed in phone lead management best practices within Car Wars and CRM.
Judson works with and manages some of our top dealer organizations to increase their bottom line through enhancing phone handling and converting more opportunities. He loves building relationships and working with dealers who are passionate about creating a winning culture.