Simply Easy Learning
Dealer Spotlight: Owning Outbound Calls in Service with Qvale Automotive Group

In Service Departments, the phone can be viewed as your greatest asset... or your greatest annoyance. With Service booming these days, advisors phone lines are jammed with appointment requests, vehicle status updates, and more. This is the exact reason why the phone is your #1 source to not only handle the large influx of incoming calls but also efficiently make outbound calls to keep customers happy and coming back.

In this on-demand webinar, Car Wars' Jackie Anthony and Qvale Automotive Group's Drew Benson and Montana Lopez share the current state of the automotive Service industry, why the phone is vital in Service, outbound calling best practices, and how to deliver top-notch customer experiences through the phone. You'll walk away knowing how you can leverage the phone to create enhancements in call performance that improve CSI scores and boost your bottom line.

In this free webinar, you'll discover:

The current state of the automotive Service industry
Why phone handling performance should be emphasized in your Service Department
Best practices when it comes to outbound call handling
Ways to give customers great experiences through vehicle status updates and timely follow-up
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With over 25 years of experience in the automotive industry, Jackie's been responsible for OEM relationships and CRISP Certification Training. Before Jackie joined the Car Wars team, she managed products and sales training for OneCommand/Affinitv, a marketing technology company providing automated lifecycle management. She believes good people, great processes and Owning the Phone are keys to success in the current automotive landscape.

Drew Benson currently serves as the Fixed Operations Technology Process Manager for the Qvale Auto Group. Overseeing service operations for dealerships in Florida, Drew is regarded as an expert in the development and implementation of the digital processes in the service arena. Drew integrates new technology, equipment and communication solutions in all of the Qvale dealerships.

Montana Lopez opens the lines of communication between clients and the service department Representing the Qvale Auto Group as the BDC Manager and Corporate Reporter. Montana Specializes in creating and managing all outbound service opportunities, Reporting metrics for both sales and service, and overseeing daily operations of the BDC while promoting the Qvale Way.