Two Phone Trends Keeping Dealers Up at Night

In 2023, 36% of incoming Sales calls and 33% of incoming Service calls, on average, were not connected to someone who could help. These potential revenue opportunities slipped right through the cracks. Furthermore, 66% of inbound sales opportunities, on average, were not booked for a firm date and time for a test drive, leaving money on the table. In an increasingly competitive market, if these staggering metrics aren't resolved, they could lead to poor overall outcomes for 2024... and sleepless nights for dealer executives.

In this data-driven webinar originally hosted on Automotive News, Car Wars' Clint Byers and Ryan Pitz delve deeper into the root causes of these phone trends and why it's critical for dealers to fix these gaps in performance. They offer strategic, practical ways to reverse these trends and stay ahead of the competition. From technology-driven recommendations to agent training strategies, you'll leave this on-demand webinar armed with tactics to overcome declining phone trends in 2024.

Catch the on-demand recording to:

Uncover the root cause of poor call connection in Sales and Service
Discover where sales agents are missing the mark in inviting phone ups into the dealership for firm appointments
Learn proven, feasible tactics to overcome poor call connection performance
Walk away with training techniques to get your agents back on track and booking appointments that are 75% more likely to show
Learn how to turn the phone into your dealership's competitive edge

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Ryan has a deep understanding of call tracking technology, as well as the strategies and techniques to convert callers to firm appointments that show. He has trained thousands of automotive sales professionals and BDC agents across North America. He is highly skilled at training and enabling dealers to maximize phone leads on both inbound and outbound calling.

Clint joined Car Wars in June 2015. Clint spent the first six years of his time at Car Wars working with top dealer groups around the country to help them own the phone. Now, he heads up Consulting and Sales Enablement for Car Wars.