Webinars | Dealership Industry Phone Trends | Car Wars

Resources

5 Automotive Texting Strategies for Peak Efficiency in Communication

Join Car Wars' Connor Van Hemert and DriveCentric's Lacy Donaldson as they unveil five proven strategies for maximizing efficiency and effectiveness in dealer text message communication.

Two Phone Trends Keeping Dealers Up at Night

Discover two alarming phone trends keeping dealers up at night and practical tactics to resolve these gaps in phone performance.

Industry-Leading Strategies:
5 Trends for Increased Sales Appointments

Watch this webinar to see Car Wars experts uncover the 5 industry trends for increased sales appointments.

6 Phone Trends Top-Performing Dealers Are Leveraging for Success in 2024

Watch this highly anticipated webinar to discover the top 6 phone trends of 2023 and how to improve these metrics in 2024.

20-Minute Dealer Executive Masterclass:
5 Critical Phone Handling Strategies to Implement in 2024

Join us for our 20-minute webinar for Dealer Executives to successfully harness the most powerful tool - the phone!

Fireside Panel: Automotive Marketing Masterminds

Four of the most innovative minds in automotive marketing discuss the hottest topics in advertising, trends dealers need to capitalize on, and the importance of analyzing outcomes.

Retaining Excellence in Fixed Ops: A Panel on Hiring, Coaching, and Motivating Staff

Join our industry experts as they discuss how you'll be able to hire, coach, and motivate your staff to help retain your top performers.

4 Fixed Ops Processes that Produce High-Impact Outcomes

Tully Williams of The Niello Company shares crucial steps to fostering a Service Department that prioritizes transparency, puts customers first, and innovates for success.

6 Call Routing Strategies to Revolutionize your Dealership

Are you tired of missed sales opportunities or frustrated customers hanging up on hold? Check out our webinar to learn more about call routing essentials!

5 Steps to Turn Process and Precision into Your Competitive Advantage

This on-demand webinar provides five vital strategies to streamline and enhance your processes and optimize your phone leads.

5 Key Indicators of a Declining CSI Score & How to Overcome Them

Discover the critical role the phone plays in optimizing your CSI score and actionable steps to improve your score immediately.

Pivotal Steps Needed for a Successful Dealership Acquisition

Watch this on-demand webinar to uncover five key strategies to implement when acquiring a new dealership.

A Dealer's Ultimate Guide to Improving Customer Experience with AI

In this on-demand webinar, Judson and Clint explore the complexities of AI and how it can be used to improve the customer experience at your dealership!

3 Ways AI is Changing the Game in Automotive Marketing

In this on-demand webinar, Alyssa and Tanner will explore the complexities of AI and how it can be a powerful tool to integrate into your marketing efforts!

4 Ways to Gain a Competitive Edge in Sales and Service with AI

In this on-demand webinar, Curtis and Jackson will explore the complexities of AI and how it can be used as a competitive advantage for
your dealership!

Unleash the Power of GA4: Drive Marketing and Phone Conversion Success Through Website Calls

In this on-demand webinar, Connor and Matt will discuss the game-changing impact of Dynamic Number Insertion (DNI) with Website Calls.

Driving Growth with GA4: Fuel Your Dealership's Bottom Line & Phone Management Processes

In this webinar, Curtis and Sammy delve into the intricacies of GA4, explore what's new and take a deep dive into what customized reporting is available for dealers.

Why Your Fixed Ops Phone Calls Fail to Convert

Join Bob Williams of Gee Automotive as he discusses how to resolve common challenges
in converting Fixed Ops callers.

Expert Panel: Mastering Call Conversions and the Introduction of GA4

Watch this webinar to learn why enhanced call conversion data is critical in determining the success of a marketing campaign and what you need to know about the introduction of GA4.

6 Data-Backed Strategies to Solve the Mystery of Unconnected Calls

In this on-demand webinar, Curtis and Jackson will unmask the truth behind why valuable calls aren't connecting at your dealership, backed by dealer trends!

5 Marketing KPI's To Track + How to Boost Your Dealership's Results

In this on-demand webinar, Daniel and Clint zero in on your dealership's five most important marketing KPIs to measure and why.

5 Reasons Your Dealership Could Be Missing the Mark On Outbound Calls

In this on-demand webinar, Connor and Brady dive into the intricacies of outbound phone handling and explore data-driven tactics for improved outbound efforts. Plus, they provide outbound word tracks!

Building Tech Stacks that Optimize Marketing AND Your Bottom Line

In this on-demand webinar, Colby Joyner of Cavender Automotive Group sits down with Car Wars' Jennifer Carroll and Curtis Batsel to discuss the importance of building an efficient technology stack.

7 Clear-Cut Strategies to Boost Your Dealership's Results Through Call Tracking

In this webinar, Car Wars' Judson Jones and Matt Alford share exactly what call tracking is and why it's viewed as a cornerstone for top automotive dealerships.

How Feldman Automotive Evolves for Excellence in Customer Communication

In this webinar, "Big" Al Gillespie sits down with Car Wars' Cassie Broemmer to discuss the key shifts he's seen in consumer behavior during his career in automotive, and why it's critical to stay ahead of the curve in customer communication.

5 Must-Haves of a Proper Phone System: Boost Customer and User Experience

In this webinar, Car Wars' Sarah Dragoun and GoTo's Stephanie Bowers discuss implementing customer-centric approach to communication in your dealership and five key guidelines to evaluate your current phone system.

Proven Word Tracks to Get Your Toughest Customers into the Dealership

In this on-demand webinar, Ryan Pitz and Connor Van Hemert, our training experts, answer all of your questions on how to handle tough conversations and objections with potential buyers over the phone.

Staff Retention 101: Developing, Training, and Incentivizing Your Team

In this webinar, consulting experts Jennifer Carroll and Barbie Brand discuss one of the biggest challenges across the industry — staff retention. They provide actionable steps to help develop your staff and reducing churn.

Proven Strategies to Overcome Inventory Shortages in 2023

In this webinar, industry experts Jordan Patterson and Clint Byers discuss one of the biggest challenges across the industry — inventory. They present new tactics we've seen successfully used by top dealers.

Industry Report: The Top 5 Automotive Phone Trends of 2022

In this on-demand webinar, Jake Wilker and Clint Byers from Car Wars discuss the top five phone trends of 2022 and reveal how these trends have impacted dealerships across the country.

5 Notorious Mistakes Your Sales & Service Teams Make in Outbound Phone Handling

In this on-demand panel hosted by Jeff Serra and joined by other Car Wars experts, learn how to leverage the phone to increase call conversion rates and strengthen outbound phone handling across your dealership.

Back to Basics: High-Performing Dealers Focus on the Fundamentals

In this webinar, Brandon Bingham, General Manager and Partner at Arrowhead BMW, joins Car Wars' Cassie Broemmer for an exclusive interview to discuss going back to the fundamentals in the automotive market.

Dealer Spotlight: Owning Outbound Calls in Service with Qvale Automotive Group

In this webinar, Car Wars' Jackie Anthony and Qvale Automotive Group's Drew Benson and Montana Lopez share why the phone is vital in Service and how to deliver top-notch customer experiences through the phone.

The Key to Building a High-Performing Business Development Center

In this on-demand webinar, Jacob Berry, the Director of Contact Center at RumbleOn, joins Car Wars' Jeff Serra and Barbie Brand to share his key to developing a high-performing BDC or Contact Center.

Phone Handling Masterclass: 5 Service Phone Trends to Act On Now

In this webinar, Car Wars' Curtis Batsel and Matt Alford share the top phone trends in Service that stand out so far in 2022 to help your Service Department go from beginner to advanced in phone handling processes and performance.

Fixed Ops Strategy: Why Dealers Must Seize Service Opportunities

In this webinar, Scott Skougard of The Sullivan Auto Group — Lithia Motors joins Car Wars' Cassie Broemmer to share the strategies and tools he's seen as most successful in driving long-term success for dealerships.

How to Overcome Inventory Shortages by Leveraging the Phone

In this webinar, Car Wars' Jordan Patterson and Connor Van Hemert discuss how the inventory shortage has affected dealers, and creative ways dealers are overcoming the challenge through phone management strategies.

Car Wars Battle Tactics: 8 Strategies to Achieve Victory on the Phone

In this webinar, Car Wars' Clint Byers and Curtis Batsel uncover hidden strategies to assist every agent in being effective on the phone to achieve victory during the sales cycle.

Trends and Tactics: Turn Your Sales Agents Into Phone Experts

In this webinar, Car Wars' Jordan Patterson and Ryan Pitz reveal five critical automotive phone trends based on newly released industry-wide data and suggest best practices that will help your store rise above the competition.

How to Create Directors of First Impressions Among Your Staff in 2022

In this on-demand webinar, Car Wars' Ryan Pitz shares how to help every agent efficiently get up to speed to handle phone ups.

How Getting Straight A's Can Solve Your RV Dealership's Biggest Performance Gaps

In this webinar, Car Wars' Teresa Bordenet and Tyler von Richter discuss how achieving straight A's — attribution, allocation, accountability, aftermath — can solve your dealership's biggest performance gaps.

The Soft Phone Skills That Make a Huge Impact on Your Dealership's Bottom Line

In this on-demand webinar, Car Wars' John Mitton shares why soft phone skills make such an impact when it comes to your dealership's bottom line and what you can do to improve them.

Top 6 Phone Trends in Service: How to Thrive, Not Just Survive in Service Using the Phone

In this on-demand webinar, Car Wars' Kate Gordon and Sarah Thomas share six key trends, backed by phone tracking data from thousands of dealerships, to assist your Service team in turning the phone from foe to friend.

Why Poor Phone Processes are Sabotaging Growth in Every Department

In this webinar, Car Wars' Cassie Broemmer and Capistrano Valley Toyota's Brendan Harrington take an in-depth look at how to properly leverage the phone in sales, parts, and service to achieve optimal outcomes for your dealership.

The 4 Phone Handling Habits of Highly Effective Service Departments

In this on-demand webinar, Car Wars' Teresa Bordenet and Barbie Brand share four distinct phone handling habits top Service Departments swear by to fill service bays, improve CSI, and capture more revenue.

Combating Spam: How to Win the Ongoing Battle Against Spam at Your Dealership

In this webinar, Car Wars' Matt Andrus and Lamont Toney uncover exactly what inbound and outbound spam are, why spam is on the rise and how your dealership can take immediate steps to prevent and reduce spam.

The Rosen Way: How Customer Experience Shapes a Winning Business Model for Rosen Automotive

In this webinar, Rosen Automotive's President, Jeff Rosen, joins Car Wars' Clint Byers and Jordan Patterson to chat about his secret to creating a winning team and business model that prioritizes the customer.

Why Top Dealerships in the Northeast Are Laser-Focused on Outbound Calling

In this webinar, Car Wars' Rishabh Tembulkar and Brett Spelker share how top dealers in the Northeast are effectively leveraging outbound calling to boost customer experience, generate more revenue, and streamline dealer operations.

Connect: The #1 Phone Metric Dealers Need to Prioritize

In this webinar, Car Wars' Jake Wilker and Judson Jones share detailed phone trends to demonstrate how call connection has declined over time, as well as dive into the root causes of poor connection.

The Defining Automotive Phone Trends of 2020 & How to Take Action in 2021

In this on-demand webinar, Car Wars' Corey Johnson and Jake Wilker showcase the defining automotive phone trends of 2020 and provide actionable recommendations to improve phone handling and capture more leads in 2021.

How to Leverage the Phone in Service to Amplify CSI and Revenue

In this on-demand webinar, Car Wars' Teresa Bordenet and Corey Johnson identify three common problems Service Directors struggle with and go over proven techniques to help prioritize the phone in Fixed Ops.

The 6 Areas Texas Dealers Are Dropping the Ball on the Phone

In this webinar, join Car Wars' panel of Texas Account Executives — Clint Byers, Connor Van Hemert, and Tawnee Sadler — to discover the most common gaps in phone processes experienced by Texas dealers.

Back to Basics: Phone Lead Management for High-Performing Dealerships

In this webinar, join Car Wars' Mike Haeg and Corey Johnson to get back to the fundamentals of phone lead management to ensure you're maximizing leads your dealership is already driving.

In the Showroom: Q&A with Joe Tenaglia

In this webinar, join Car Wars' Mike Haeg in an exclusive interview with Joe Tenaglia, Digital Marketing Director of Right Honda.

The Do's and Don'ts of Texting at Your Dealership

In this webinar, join Car Wars' Teresa Bordenet and Erin Mitchell to learn how to properly implement and utilize texting at your dealership to connect and build better relationships with customers.

In the Showroom: Q&A with Chris Detone

In this Q&A webinar, Car Wars' Mike Haeg speaks with Chris Detone of Phil Long Ford of Chapel Hills to learn how he maximizes revenue from the phone at his dealership and his traffic management philosophy to drive results.

Why So Many Dealerships Are Moving Phones to the Cloud

In this on-demand webinar, Car Wars' Sarah Dragoun and Corey Johnson give you a better understanding of what cloud-based phone systems are, the specific benefits, and considerations for switching.

4 Steps to Managing Phone Leads

In this on-demand webinar, join Car Wars' Mike Haeg to learn the four important steps on how to manage your phone leads.

8 Ways to Get More Appointments From the Phone With VinSolutions

In this webinar, Car Wars' Karsyn Alderink and VinSolutions' Eddie O'Hara and Josh Lehman discuss how leveraging Car Wars alongside VinSolutions can improve agent phone accountability and capitalize on leads.

Do More with What You Already Have: Own The Phone with Outbound Calling

In this webinar, Car Wars' Teresa Bordenet and Mike Haeg share real reasons dealers struggle with outbound accountability, easy tweaks to solve for them, and what happens when dealers fail to prioritize outgoing phone calls.

Handling Price Questions at Your Dealership

This free, phone skills video covers 5 effective techniques — directly from the CRISP Certification Phone Skills Playbook — to handle tough price questions on Sales calls, led by the CRISP Certification program's coach, Ryan Pitz.

How to Find Hidden Deals with Car Wars and VinSolutions' Phone Lead Integration

In this webinar, Car Wars' Jake Wilker and Teresa Bordenet and VinSolutions' Megan Barto discuss areas within Car Wars and VinSolutions to pinpoint more Sales leads and how various dealers use each reporting platform to hit KPIs.

Why Your Phone Process Might be Broken w/ Mike Haeg

In this podcast, Mike Haeg explores the difference between having phone skills and a phone management process, as well as the impact leveraging both could have on your sales outcomes.

Phone Lead Management 101: Utilizing Car Wars and DealerSocket to Realize Hidden Opportunities

In this webinar, Car Wars' Dave Malone and DealerSocket's Jonathan Shumway show how pivotal proper phone lead management is for automotive managers and owners.

Connection Plague: the #1 Reason You're Leaking Revenue

In this webinar, Car Wars' Teresa Bordenet and Jackie Anthony discuss how once you recognize the connection plague and take action upon it, customer retention heightens, CSI scores jump, and sales go into overdrive.

4 Hacks to Capture More Revenue from the Phone

In this webinar, Car Wars' Teresa Bordenet shows you four hacks to help you survive any phone management, optimal connection methods to ensure every caller has an exceptional phone experience, and more.