Call Box helps your team better handle calls as they happen and access customer conversations all in one place.
From the moment a call comes in and during the conversation, Sales and Service agents are equipped to expertly handle leads with relevant caller information from CRM or other contact management platforms, and caller history. Managers are equipped with tools to coach and assist agents during live calls and follow conversations with the hottest leads.
Intelligently designed tools ensure your customers receive an optimal caller experience and seamless call flow on every interaction over the phone. This leads to desired call outcomes and stronger customer relationships.
With every live call, you'll get:
Relevant customer information
Previous call and text thread with written recaps
Facial expression detection and smile reminders
Ability to listen in, coach, or join live agent calls
My team LOVES being able to see everything in real time. Call Box has really increased our speed and customer communication.”
THERE'S A BETTER WAY TO OPERATE AND COMMUNICATE.
With conversation history and the ability to listen in and coach on live calls, you can monitor, manage, and execute customer conversations across multiple locations or teams. Live feedback loops improve agent performance on the live call and going forward.
Customer Management Dashboard
Centralized interface presents agents with relevant customer information, direct links to CRM records and easy-to-read conversation history.
Call Center Solution
Monitor, manage, and execute customer conversations across multiple locations or teams to provide consistent caller experience and phone handling interactions.
Follow your team's phone performance live with one click, listen in undetected on a phone conversation, join the conversation, or provide live coaching during the phone call.
Live Agent Performance Feedback
During and after the conversation, the agent receives automatic feedback and real-time facial monitoring to create the needed feedback loop for continuous improvement and operate with the highest level of customer service.
Start the Call Box INTERACTIVE DEMO to see it in action.