YOU MANAGE CLOSING DEALS.
WE’LL MANAGE TRAINING.
WE’LL MANAGE TRAINING.
Your sales team needs to convert more phone leads, but proper phone skills training is time consuming. The Car Wars CRISP Certification Program trains and monitors your staff phone performance for you.
Confidence with a Culture of Accountability
Ongoing feedback saves managers time by holding agents accountable, and more importantly, increases appointments
Convert more leads
Set your team up for success with Car Wars One-on-one training and tools to drive more sales and set more appointments on every phone call
Relevant data to drive action
Agent-level reporting in real time empowers agents to know what they need to improve on.
THE GUIDE TO CERTIFICATION
The Car Wars CRISP Certification Program focuses on four simple metrics to provide quality phone training and instill a robust skill set in every agent. Long term success is guaranteed through ongoing feedback via agent performance reporting and Edge monitoring.
Give your agents the tools to drive sales with personalized coaching, role plays and knowledge checks during a one-on-one launch visit.
Continuous Performance Feedback
Provide immediate, ongoing feedback with live performance streaming and continuous monitoring updates so agents can regularly improve.
Hold agents accountable and ensure they're CRISP on every call with our coached calls. If call recordings aren't available, we'll conduct a mystery shop call.
Bring new employees quickly up to speed with phone training webinars and coaching.
Phone Skills Certification
Ensure agents are focused on setting appointments and that prospects receive an optimal customer experience.
Monitor agents' booking and outbound performance within Car Wars. When an agent's CRISP scores fall, Car Was will proactively reach out for recertification training.
This is a tremendous tool because a majority of what we do is communication with customers, whether by email, text messages or phone calls. The service helps us gauge which employees are doing the work and which aren't so we can better coach, train and manage. Our team knows what the CRISP Certification program is all about; they know what's expected of them, and we use it as a tool to compensate them with bonuses.”
GET CRISP CERTIFIED.
Stop losing revenue. Set your team up for success with Car Wars one-on-one training and tools to drive more sales and set more appointments on every phone call.