Thriving Together, Dominating the Market

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Trophy Nissan

Car Wars allows you to put car deals together and see where the holes are. You may have a shy salesperson who doesn't know how to handle a direct customer over the phone -- with Car Wars reporting, you can swoop in and help.

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Jennifer Carroll
General Manager
Hendrick Toyota Wilmington

I used to go in and manually assign 100% of sales opportunity calls. Voice Recognition has been a TREMENDOUS help and now I only end up needing to assign about 3 calls a week. It saves me a ton of time.

Katie Pohlman
Vehicle Exchange Manager
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Qvale Auto Group

It's granular-level accountability training. With Agent Performance Reporting, we can go in call-by-call to do praising and coaching for each team member. It's also a great way to see who is engaged and who is not; you can hear which team member needs a pick-me-up and manage accordingly. 

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Geno Walsh
Executive Manager of Retail Operations
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Red7 Creative

Anytime anybody calls me and asks, “Can you help us grow?” I ask them, “Do you have Car Wars?” With all the reporting data in there showing how well your agents are effectively handling phone calls and pinpointing which calls are Sales opportunities that you’ve paid to receive helps you hone in on the phone and master the industry to sell more cars. In automotive, phone leads are THE hottest leads you can have, other than people walking into the dealership.

NIck Hoekstra
Internet Sales Consultant
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Springfield Hyundai

Monthly our store spends about $90,000 in marketing and advertising for the Sales department, which is why it's so important to know where those calls are going, how they're being handled, and making sure that everything is going where it's supposed to go and being called if not.

Alyssa Sorensen
Internet Sales Consultant
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Grapevine Ford Lincoln

Car Wars is the most trusted provider when it comes to anything phone-related. There's no opportunity that goes missed or unseen, and it has a vast amount of tools that help our salespeople get better and help our managers know more of what's happening on a daily basis.

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Piazza Mazda of Reading

One of the reasons we chose Car Wars was we wanted something that would work with our CRM very simply, and Car Wars integrates perfectly with our CRM.

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Robert Douglass
General Manager
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Honda Cars of Rockwall

This is how we're going to become more successful.

Morrie’s Automotive Group

Car Wars has been invaluable. There’s no possible way I could work with 35 agents, in 19 departments without having the enterprise or group activity snapshot as well as the transcription…it has been a huge time saver to see at a birds eye view what is happening with the store or a particular agent.

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Toyota Peoria, Larry H. Miller

Monthly our store spends about $90,000 in marketing and advertising for the Sales department, which is why it's so important to know where those calls are going, how they're being handled, and making sure that everything is going where it's supposed to go and being called if not.

General Manager of first-ever Grudge Match winning dealership
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McCombs Ford West

What I really like about the CRISP Certification program is that it's ongoing. I really feel like we have a partner….this is their entire focus. It's not one and done; it's a partnership and it's been invaluable to us.

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Michael Harwood
Digital Marketing and Business Development Director
RFJ Auto Group

I’ve never managed a dealership that sold north of 400 vehicles per month, and I’ve never felt that we had what it takes to clearly understand every morsel of every call that comes into and out of our organization, but Car Wars really has something going here. It provides a wonderful opportunity to not miss a single beat, not miss a single opportunity to sell a car, not miss a single opportunity to connect with our clients.

Community Auto Group

Car Wars has helped us have an entire working salesforce. It goes beyond the BDC. Everyone is held accountable on the phones. With Car Wars in place, our appointment ratio has gone up tremendously – at least a 50% growth. It’s a huge, huge difference.

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Gil Guzman
Director of Business Development
Braman Honda of Palm Beach

I live in Car Wars every day. I’ve got VIN up on one screen and Car Wars up on the other.

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Jose Santiago
Internet Director
Penske Automotive Group

Using the Car Wars reporting, we created a scoring system based off of Outbound Call Activity and User Engagement. This has not only driven outbound calling activity across the 7 stores, but has also increased manager follow up calls and made listening to inbound calls a major priority. Over the past year, outbound activity across all stores has gone up 60%!

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Julie Pizzorni
Regional Performance & Marketing Director
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Priority Toyota Chesapeake

A lot of our leads come in through our virtual showroom -- the biggest way to drive them to the Sales floor is to get them on the phone. CRISP Certification helps with that because we can see how agents are doing on the phone throughout the whole day. I’d recommend it to any other dealership manager.

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Trophy Nissan

On a recent phone call, the caller wanted a specific vehicle we had in stock, so the salesman went over some information with her, but it didn't turn into a hard sale. A soft appointment was set and the customer didn't show up. With Car Wars being able to listen to the phone call and provide me with notes, I didn't have to listen to the entire call; I got the important information and could call the representative directly. We were able to make that car deal just by listening to and acting upon the call. Plus, it was a coaching process at the same time. So we made the car deal and reviewed the call in a group training for other employees to learn from.

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Charles Traylor
Internet Sales Manager
Toyota of North Charleston, Hendrick Automotive Group

Voice Recognition has not only added time back into my day, it’s also reminded my team to focus on proper phone lead management within Car Wars and CRM. I’d absolutely recommend it to any other dealership manager, due to its unparalleled ability to instill accountability among salespeople.

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Feldman CJDR of Woodhaven

My Car Wars Rep was very informative with explaining the benefits and demonstrating every feature that comes with Car Wars.

Nakema Burgess
BDC Manager
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Tampa Honda

Those 4 metrics of CRISP are really, really relevant. It all starts with a Connection.

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Lexus of Orange County, Lithia Motors Auto Group

Before we had Car Wars, it was very challenging to determine how well we were handling the phones, and frankly we were kind of in the dark. After we signed up for Car Wars, it really helped us pinpoint what areas we had to improve in and really made training a lot more effective.

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Toyota of Richardson

With Car Wars, from a quick shot I can log in and see exactly who they talked to, what they discussed, and what the prospect level of that customer is. We went from 700 appointments a month to 1,000 a month. The nice thing about Car Wars is that it has everything laid out for you so you an quickly find it and find that customer.

The Niello Company

As I was considering which call tracking solution was going to align with our goals, I quickly realized Car Wars was the best fit. The people and ongoing support from the consulting team are crucial to using the tool to its full capabilities.

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Dennis Gingrich
Sales and Finance Director
Schomp Automotive

 After the first month that we put Car Wars in place, we saw a 125% increase in the number of opportunities in the CRM.

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George Lawton
Marketing Operations Manager
Crossroads Hyundai

We use them for game film, right? So you bring your team in, you play the call, you listen to it, you critique it, you coach it, and you try and help your team get better.

Paul Tew
President
Rich Ford

[Before Car Wars Service] We had two support staff individuals that were responsible for answering all the inbound calls. There wasn’t any structured training or scripting. It was trial by fire. There really was no true opportunity to give the world-class service that we were wanting just because we were trying to tread water. Since adopting Car Wars Service, Rich Ford has been able to gain insight into what’s happening on the phones to hold their teams accountable and have opportunities for further training and development.

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Allison Kemp
Marketing Director
The Niello Company

A lot of customers weren’t answering our calls because we were coming up as spam, and Car Wars helped uncover that.

Kristen Long
Sales Development Manager

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