Intelligently identifies where caller should be routed based on inbound and outbound call history.
Caller smartly routed based on the previous conversations or to most qualified agent based on booking performance metrics.
Displays caller information live, including history and access to the CRM record.
Links directly into customer records from a live call or call audio.
If using CDK, our machine learning dips into DMS data to get you the caller's name, next Service appointment or open RO status.
Caller information, such as credit cards and social security numbers, are detected and erased from recordings.
Filter through transcribed, connected calls for specific keywords.
Use the CRISP methodology to measure performance based on connection and request rate, setting appointments, and outbound efforts.
Eliminates phone code dependency by identifying agents' unique speech melody.
Provides agents with data on their booking success in relation to each caller's gender.
Call recaps in a language you can understand.
Powered by IBM Watson, a caller's voicemail is automatically transcribed and dropped into the call details.
Centralized interface that presents agents with relevant customer information, direct links to CRM records and easy-to-read conversation history.
Individual agent email with detailed data of the agent's phone performance from the previous day.
Tune into agents' live phone calls to provide quick and valuable feedback on their phone handling.
Talk time data allows agents to adjust speaking frequency and build rapport.
Improve tone with real-time facial monitoring and feedback while an agent is on a call.