Service Setter

Service Setter helps service departments provide an optimal customer service experience, increase revenue, book more repair orders, and gain actionable insight into the phone lines.

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May 2015
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"I originally wanted Service Setter because it could provide excellent data for training and coaching purposes," she said. "It could make the manager's job a whole lot more efficient. Then you add the ability to salvage missed revenue opportunities... it's a no brainer"

- Allison Drew, Training and Development Specialist at Park Place

Managers gain time back in their day

Three out of ten calls that are not booked in the service department are because of scheduling issues or poor employee phone sills. Service Setter creates good habits and motivates best team performance by monitoring the metrics that matter most

Revenue Increases without a dollar more spent on Marketing

We help dealerships get more phone ups through the door by providing individual staff reporting on CRISP metrics. CRISP includes all the essential elements of a successful phone regimen that guarantees to turn more phone calls into booked appointments: Connecting, Requesting an Inspection, Setting, and Pursuing.

Trainings Stop going to Waste

Service Setter reporting empowers agents to implement optimal training practices in their phone performance by monitoring individual call activity and appointment outcome success.