Service Departments are seeing a rise in inbound calls now more than ever before. In this unprecedented time, Service agents are being asked to handle this influx of calls. However, Service managers don't have the insight they need into phone handling to adequately coach their teams and fully capitalize on revenue opportunities.
In this on-demand webinar originally hosted with DrivingSales, Car Wars' Kate Gordon and Sarah Thomas will share six key trends, backed by phone tracking data from thousands of dealerships, to assist your Service teams in turning the phone from foe to friend!
You'll walk away with:
Sarah is a Pittsburgh native who currently calls Nashville home. In her seven year tenure with Car Wars, Sarah has been able to help hundreds of dealers improve their phone process. She brings experience from multiple facets of the business from her roles as National Account Trainer, Director of Client Success, and now Senior Account Executive.
Kate is a National Accounts manager at Car Wars. She is passionate about helping dealers leverage the phone to see measurable improvement to their bottom lines and become more efficient in their communication processes.