How to Leverage the Phone in Service to Amplify CSI and Revenue

Following 2020, 59% of consumers care MORE about customer experience when deciding where to take their business.* The experience provided on the phone dictates whether a customer chooses to service his or her vehicle with you or the dealership down the street.

Prioritizing the customer's first touch point — the phone — is the quickest, most effective way to capture more ROs.

However, the phone in Fixed Operations is often neglected. It's time to re-evaluate the phone in your Service Department to realize untapped revenue potential and win customers in 2021.

In this free 30-minute webinar, learn:

Three common problems Service Directors struggle with and proven techniques to prioritize the phone in Fixed Ops
Best phone routing practices to boost efficiency and connection
Simple ways to create a culture of phone accountability with advisors handling the phone
Car Wars' solutions to take your Service Department's phone lead management process to the next level
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Teresa Bordenet

Prior to joining Car Wars, Teresa ran the business development and sales divisions at Showroom Logic/PureCars, a technology company providing marketing automation. With almost two decades in the automotive industry, she is passionate about fusing technology and people to help dealers enhance revenue and retention.

Corey Johnson

For the past 7 years, Corey has worked with hundreds of organizations to increase their bottom line through enhancing phone handling and converting more opportunities. Corey earned his MBA from the University of Delaware and graduated from UNC where he studied how the power of data can affect organizational change.