When dealers recognize downward trends in handling phone ups, they'll often turn to technology to make immediate adjustments. They'll update ring groups, reorganize phone menus, tweak call routing, or make other technical improvements. While technology can be used to solve a variety of specific phone management issues, it's not always the appropriate solution. Instead, it's the people and processes that require refinement and coaching… but might be getting overlooked.
In our on-demand webinar, Car Wars' John Mitton will share why soft phone skills make such an impact when it comes to your dealership's bottom line and what you can do to improve them. You'll walk away from this webinar with actionable steps to make clear enhancements to phone handling skills and call outcomes.
In this free webinar, you'll discover:
John joined Car Wars in March 2018, and spent his first two years working with some of the top auto groups in Colorado and Utah. Now the Director of Sales Development, John trains, mentors, and coaches his team to help dealers identify and fix the areas of their phone process that are leading to lost revenue.