News
Everything Just Changed for Automotive Call Tracking
To help dealers truly Own The Phone, Car Wars just released dozens of new AI tools and moved away from add-ons. Now, every feature comes standard: Sales, Service, AI.

Dallas, TX (PRWEB) SEPTEMBER 05, 2018 -- Car Wars has just raised the bar by unleashing all of their features standard in one package. Clients will now be provided with Car Wars' entire suite of features, no more holding back. It is everything your dealership needs to be CRISP on every call.

  • Help customers, quicker: dynamic customer recognition, most qualified routing, relevant caller info on live calls and CDK DMS dip for service info

  • Do more with existing opportunities: Missed Opportunity Alerts, Caller Sentiment Detection, texting, sensitive information removal and keyword detection and Search

  • Gain comprehensive insight: CRISP Reporting, voice recognition, caller gender detection, foreign language translation, voicemail transcription and call recaps

  • Actively improve phone performance: Call Box, Daily Agent Stats Report, Car Wars Edge, listen in to Live Call, Agent Talk Time Analysis and facial expression detection

“This changes everything,” said Mike Haeg, Car Wars' Vice President of Automotive. “With human reviews, AI and CRISP metrics, Car Wars helps help Sales and Service departments respond to customers quicker, gain insight, capitalize on opportunities and actively improve phone performance. Get ready to provide an all-inclusive phone experience -- it's time to unleash your dealership's potential.”

Now, Sales and Service departments have everything necessary to help them Own The Phone. No more excuses and no more lost revenue. Increase your bottom line with Car Wars.

Are you ready? We can't wait to see the success you have with Car Wars.

About Car Wars

Car Wars is the trusted partner for discerning dealerships in the Automotive Retail Industry, offering premium call tracking, texting, and phone solutions. With over three decades of experience, Car Wars is the industry's most innovative and robust phone solution, meticulously crafted by industry experts and dealer insiders. Car Wars brings deep industry knowledge to provide essential phone handling tools for your team to 'Own the Phone' and dominate the market.

Backed by cutting-edge technology and unwavering dedication to customer success, Car Wars goes beyond the ordinary to help dealers achieve optimal call and text outcomes. With unparalleled CRM integrations, actionable insights and hands-on support, dealerships are able to unlock their full potential and strengthen customer relationships.

Join the automotive retail revolution with Car Wars.

Questions or want to learn more? Contact us at [email protected].

Car Wars Partners with Kenect to Offer New Texting Integration

Dallas, TX | July 11th, 2022— Car Wars is excited to announce a partnership with Kenect, a leader in the texting platform space, to bring automotive and RV dealers a best-in-class combined offering of call tracking and texting platforms.

Typically, to allow customers to both text and call the business, a dealership would have to provide customers with a line for texting and a line for phone calls. This experience is cumbersome for customers, and also results in a loss of both phone calls and texts when customers attempt to text or call a number without the correct functionality.

Dealerships who partner with Kenect and Car Wars can streamline communication and instantly connect customers with their intended party. By leveraging the integration, your customers can call and text via the same phone number. Text messages will show in Kenect so agents can quickly handle the conversation, calls on that same line will connect to the intended party at the dealership and provide tracking, categorization, and reporting on those phone calls through Car Wars.

These exchanges will provide dealers with up-to-date customer records in CRM for a modernized workflow.

"The number of consumers who consider texting as their preferred method of communication with dealerships is ever-increasing, especially in the Service Department. Kenect is one of the most powerful texting platforms on the market with intelligent routing, auto response capabilities, and can even facilitate payments,” says Car Wars CEO, Stephen Bay. “We're excited to bring them into the Car Wars ecosystem as a valued partner with a tight integration that we know will deliver return for our customers."

As the partnership continues, Car Wars and Kenect will innovate to provide improved customer experience and transparency over both calls and texts.

“Kenect is excited to team up with Car Wars. This integration will be a game-changer in the industry, allowing businesses to send and receive text messages from their business' number, collect payments, and generate leads through texting. We're so thrilled to be partners with a great company like Car Wars, to add even more tools to help businesses succeed,” said Shaun Sorensen, Kenect CEO.

About Kenect

Kenect helps businesses connect with their customers. We build simple texting tools that are elegant and easy-to-use. Thousands of companies across North America use our platform to text their customers, generate online reviews, gather leads from their websites, video chat, and collect payments.

Based in the Silicon Slopes of Utah, our team is committed to helping businesses improve their customer experience and customer communication.

To learn more about Kenect, visit kenect.com or text us at (888) 972-7422.