OWN THE PHONE TIPS ROI Calculator: What's the Phone Costing Your Dealership? Automatically see how much revenue you could be missing out on by doing nothing to improve on the phone.
QUIZ Which Car Wars Report Should I Consistently Evaluate to Overcome My Dealership's BIGGEST Challenges? Take the quick seven-question quiz below to identify which Car Wars report you should be paying greater attention to.
Automotive Industry Report Connect, Convert, Close: How 2024 Phone Trends Will Shape Dealership Strategies in 2025 Download this research study to learn data-backed tactics and eye-catching industry trends from 2024 to help your dealership succeed in 2025!
Blog 4 AI-Powered Tools Car Wars is Showcasing at NADA 2025 to Transform Phone Management Discover how Car Wars is transforming phone management at NADA 2025 with AI-powered tools like Cari AI, Mystery Shop Scorecard, and Call Coaching to boost dealership phone efficiency.
E-Book 4 Steps to be a Phone First Dealership Mastering Essential Phone Skills to Drive More Appointments, Improve Customer Satisfaction, and Boost Your Bottom Line.
Sales Guide 5 Strategies and Call Scripts to Boost Your Dealership's Mystery Shop Call Performance Follow these word tracks, supported by AI-driven insights, to score higher on Mystery Shop Scorecard and convert more inquiries into successful appointments.
Blog 5 Simplistic Strategies to Enhance Your Dealership's Phone Performance Understand the importance of these 5 crucial steps that are key in boosting overall set appointment rates and, ultimately, peak sales performance.
Blog CRISP Benchmarks to Guide Your Dealership and Achieve Peak Phone Performance in 2024 Check out the latest CRISP benchmarks to help set realistic KPIs, compare performance with the top 20% of Car Wars dealers, and identify areas for improvement.
Research Study 5 Phone Trends Holding Your Sales Department Back from Peak Performance Car Wars analyzed phone calls from more than 2,500 dealerships to pinpoint the top phone trends to fuel growth in your Sales Department.
Research Study 5 Data-Backed Phone Skills Strategies to Win More Deals Download this research study to learn data-backed tactics and eye-catching OEM trends to enhance phone communication strategies!
E-Book 4 Phone Metrics Fueling Growth in Your Sales Department Track these key phone metrics and fuel growth in your Sales Department!
Blog 3 Ways To Improve Customer Success With Call Tracking Exceptional service over the phone is no longer a luxury — it is a necessity for dealerships aiming to gain loyal customers.
Guide Driving Success:4 Communication Strategies for Thriving in Today's Automotive Retail Market Follow these proven strategies to ensure your team is conquering the evolving automotive landscape and mastering professional phone interactions.
Blog 3 Common Challenges Call Tracking Could Solve for Your Dealership Explore the potential pitfalls that could be holding your dealership back and how call tracking can benefit the way you communicate with customers.
Guide 5 Steps to Maximize Efficiency and Effectiveness in Dealer Text Communication With more and more customers turning to texting as their preferred method of communication, it's imperative your dealership both adapts and excels in this evolving trend.
Industry Report 6 Crucial Phone Trends that were Pivotal to Dealer Success in 2023 Check out the 2023 Automotive Industry Report to Learn the 6 Crucial Phone Trends!
Sales Guide Call Scripts for Sales and BDC Agents to Overcome 7 Common Objections and Close More Deals Follow these proven word tracks for the seven most common customer objections and requests to improve the customer experience, book more appointments, and boost sales.
Research Study 5 Strategies to Capture More Leads in Your Service Department in 2024 Check out our recent research study to learn how you can capture more phone leads in your Service Department!
Blog 4 Ways to Combat Poor Call Connection in Your Service Department Learn about the 4 ways to combat poor call connection in your Service Department!
Research Study The Impact of Outbound Status Update Calls on CSI in Service Check out this research study to ensure your Service team is owning outbound status updates.
Guide Call Scripts for the 6 Most Common Customer Objections and Requests in Service Follow these call scripts for the six most common customer objections and requests to enhance the customer experience, increase appointment conversions, and raise your CSI score.
E-Book From Ring to Revenue: 10 Ways to Convert More Callers to Viable Leads Check out how your dealership can capitalize on every time the phone rings to convert the caller from a prospect to a sale!
Blog 4 Reasons Outbound Calls Need to Be Prioritized at Your Newly Acquired Dealership As the industry continues to prioritize acquiring new dealerships, it is important to remember to prioritize your outbound phone calls!
Data Study The Power of Timely Texting Check out our data study to see real "Late Response" metrics and key insights from top dealers!
Research Study 5 Communication Trends Affecting Call Conversion Rates Across OEMs and States Download this research study to learn data-backed tactics and eye-catching OEM trends to increase phone conversion rates!
QUIZ Which CRISP Phone Handling Metric Should My Dealership Actually Focus on to Capture More Leads? Take this short quiz to identify which strategic phone handling metric your dealership should focus on based on Car Wars' CRISP methodology.
Blog 5 Ways to Convert More Calls to Viable Leads Every time the phone rings, there is the potential to make a sale. Check out our blog to see how to convert more callers to viable leads!
E-Book Navigating AI: A Comprehensive Dealer's Guide to Harnessing Artificial Intelligence Understanding the scope and importance of AI at your dealership can be complicated and overwhelming. That is why we put together a comprehensive guide!
Guide 5 Steps to Navigate a Seamless Dealership Acquisition Download this FREE guide to ensure essential steps aren't overlooked when acquiring a new dealership.
Blog 4 Steps to Become More Effective at Outbound Service Calls Check out this blog to learn quick tips to keep your service bays full!
E-BOOK The Ultimate Dealer's Guide to Understanding the Value of the Phone Are you confident in your phone process and marketing spend? Download to discover how your call outcomes are tied to your dealership's bottom line.
E-BOOK HOW TO: Boost Your Dealership's Bottom Line Through Call Tracking Download this e-book to discover the fundamentals of call tracking with seven clear-cut strategies to boost your dealership's bottom line!
Blog 3 Simple Techniques to Bring Your Outbound Phone Handling Game to the Next Level This blog goes over how you can implement three simple strategies into your outbound calling approach to see a boost in results.
RESEARCH STUDY 7 Data-Driven Tactics Impacting Your Call Connection Rates Discover the results of research done on thousands of automotive dealerships to analyze call connection performance and trends from 2019 to 2022.
RESEARCH STUDY The 5 Best Data-Backed Outbound Calling Tactics to Get More Customers on the Phone Dive into research conducted with thousands of automotive dealerships to identify fundamental outbound phone handling trends from 2022.
GUIDE 3 Strategic Ways to Reduce Costs in Your Tech Stack This guide provides strategies, best practices, and tactics to ensure your team is cutting costs, not quality, in your tech stack.
Blog 4 Reasons to Embrace Video Selling Video selling is a great resource for Sales and Service Departments to engage customers, and this blog details four key reasons why video selling is worth the effort.
INDUSTRY REPORT Key Phone Trends that Impacted Dealer Success in 2022 Use this industry report to learn data-backed tactics and eye-catching industry trends from 2022 to help your dealership succeed in 2023.
Blog 4 Automotive Technology Trends to Watch in 2023 This blog explains four automotive trends to watch for in 2023 based on fluctuations in the automotive market in 2022.
Testimonial Going Above and Beyond: How Personal Touch and Effort Can Go a Long Way in Service In this testimonial, Car Wars asks Drew Benson and Montana Lopez at Qvale Automotive Group questions regarding the Fixed Ops industry and how their teams utilize the phone.
Blog 3 End-of-Year Service Benefits to Share with Customers This blog explains three ways you can leverage the phone in Service to encourage customers to bring in their vehicles before the year is over.
Blog Master Customer Retention and Follow-Up in Your Service Department with 3 Simple Strategies This blog goes over three strategies to improve customer experience and ensure customers return to your Service Department.
E-Book 5 Simple Tactics to Master Declined Service Follow-Ups This e-book provides five proven phone handling strategies and free word tracks to ensure your team is mastering declined service follow-ups.
Data Study The Top 5 Call Connection Trends Affecting Your Dealership's Bottom Line This data study compiles top call connection trends from 2020 to 2022 by analyzing thousands of dealerships' phone metrics and explains why you should focus on improving call connection.
Blog 4 Ways AI Ensures Your Best Leads Aren't Left in the Dark This blog details four strategic ways to leverage AI at your dealership to improve staff performance, customer experience, and phone handling.
Testimonial Under the Hood: Why the Phone is Sullivan Automotive Group's Most Powerful Tool Car Wars sits down with Scott Skougard at Sullivan Automotive Group to discuss how they are leveraging the phone to improve phone handling performance, increase appointments, and improve CSI in Service.
Blog 4 Tips on Delivering Top Customer Experiences in Service This blog provides four tips dealers should apply in their Service Departments to deliver the best customer experiences.
Data Study 5 Service Phone Trends that Stand Out Halfway Through 2022 In this data study, Car Wars provides the five top Service phone trends of 2022 to date compiled from millions of phone calls across thousands of dealership partners.
E-Book 5 Ways to Leverage the Phone to Help Overcome the Inventory Shortage This e-book goes over five phone handling strategies dealers can use to overcome inventory shortages, as well as prepare your team for the future challenges to come when the market shifts.
Blog How To Turn Your Service Department into the Ultimate Trade-In Resource This blog explains how you can turn your Service Department into the top trade-in resource at your dealership by having your Sales and Service Departments work together.
Blog 4 Reasons Car Wars Will Help You Maximize Your CRM's Potential This blog explains four ways Car Wars helps you utilize your CRM to its fullest potential by using comprehensive and streamlined integrations.
Blog Make the Most of May: 3 Moves to Improve Call Connection In this blog, Car Wars provides three ways to help you and your team improve call connection to ensure no valuable leads go down the drain.
E-Book The 5 Soft Phone Skills Changing the Game for Dealers This e-book provides five soft phone skills that will elevate your team's ability to master the phones, boost customer experience, and help you capitalize on each and every sales opportunity.
Data Study The 6 Must-Know Automotive Phone Trends of 2021 In this data study, Car Wars provides the six top phone trends of 2021 compiled from millions of phone calls across thousands of dealership partners.
E-Book The 5 Best Practices for Delivering Status Updates in Service This e-book explains the five best practices in delivering status updates that benefit both CSI and your dealership's bottom line.
Data Study How the Rise in Service Departments Impacts the Phone This data study explores five distinct areas of phone handling that allow Service Departments to increase revenue and improve customer experience when leveraged properly.
Blog How the Industry 10DLC Initiative Affects Texting Your Customers This blog post explains what 10DLC is and why it is required for your business.
Blog 7 Types of Service Calls to Enhance Your Customer Experience Traffic in Service and Parts Departments is increasing, but this can come at the cost of customer experience. This blog explains seven ways to enhance your customer experience with outbound phone calls.
E-Book The 4 Phone Techniques Top Service Departments Use to Improve CSI and Capture More Revenue This guide goes over four phone techniques that let you book more service and repair order appointments over the phone using Car Wars' CRISP methodology.
Own the Phone Tips How to Combat Inbound & Outbound Spam at Your Dealership This guide presents what inbound and outbound spam are, why they're becoming more and more prevalent, and how you can prevent them from becoming a hindrance to your business.
Blog Three Reasons Dealers Are Pairing Car Wars Call Tracking with Our Cloud Phone System This blog post explains how Car Wars' Cloud Phone System shifts dealers' phone systems from being a headache to a tool that supports proper phone lead management and excellent customer service.
Own The Phone Tips Spam Call Best Practices This short guide explains how spam calls impact your dealership and steps you can take to lessen the impact.
Blog Arm Yourself With a Better Phone System This blog post goes over the reasons why your dealership should upgrade to a cloud-based phone system which is smarter, simpler, and more dependable.
Blog Multimedia Texting Capabilities for Enhanced Customer Communication This blog explains how dealers can use Car Wars' multimedia texting lines to help engage with interested buyers who can't physically stop into the dealership while keeping existing relationships strong.
Own The Phone Tips Daily Checklist: 5 Steps to Own The Phone A simple five-step checklist dealers can use to ensure they Own The Phone every day.
Own The Phone Tips The Definitive Guide to Marketing Your Service Center This guide offers multiple marketing methods to help turn potential customers into booked service and repair orders, while maintaining ROI-positive advertising results.
Own The Phone Tips The Cost of Doing Nothing: Service This infographic reveals the cost of doing nothing on the phone in Service Departments.
Own The Phone Tips 3 Tips to Improve CSI This guide provides three steps to bring more customers into your Service Department and save them from going to the competition.
Own The Phone Tips Hendrick Automotive Group Achieves Consistency at the Enterprise Level Car Wars sits down with Chip Fesperman and Brian McMaster of Hendrick Automotive Group to discuss how they utilize Car Wars and their CRM to the fullest.
E-Book 4 Phone Techniques Top Dealers Use This guide explains how you can use the simple, yet effective acronym - CRISP - to book more appointments on the phone.
Own The Phone Tips Lithia Flagship Store Gives the Most Competitive Market a Run for its Money Car Wars interviews Paramus Honda's Jason Cohen to discuss how they maintain their status as one of the top dealerships in the nation in a fiercely competitive market.
Own The Phone Tips The Phone Still Reigns in the Digital Age Car Wars sits down with Sun Toyota's Victor Montoya and discusses how they handle the transition to the Digital Age and why the phone is crucial for success.
Own The Phone Tips Benefits of a Phone Bridge This short guide explains what a phone bridge is and how it can clean up the calls you are monitoring and enhance your connection rates.
Own The Phone Tips The Cost of Doing Nothing This infographic shows how devastating the cost of doing nothing to improve a dealership's phone processes can be.
Own The Phone Tips Connect: CRISP Phone Skills This guide explains how to Connect more customers on the phone, one of the key elements of CRISP.
Own The Phone Tips Request & Invite: CRISP Phone Skills This guide explains how to Request and Invite a customer into the dealership on the phone, one of the key elements of CRISP.
Own The Phone Tips Set: CRISP Phone Skills This guide explains how to Set a firm appointment on the phone, one of the key elements of CRISP.
Own The Phone Tips Pursue: CRISP Phone Skills This guide explains how to Pursue opportunities on the phone, one of the key elements of CRISP.
Own The Phone Tips How To: Setting Firm Appointments This short guide helps visualize how to best set a firm appointment.
Own The Phone Tips How To: Successful Outbound Calls Use this guide to learn the importance of making outbound phone calls to ensure more customers come to your dealership.
Own The Phone Tips How To: Warm Transfer for Service A short five-step guide to help conduct a warm transfer in your Service Department.
Own The Phone Tips How To: Warm Transfer for Sales A short five-step guide to help conduct a warm transfer in your Sales Department.
Own The Phone Tips Inbound/Outbound Cheat Sheet These cheat sheets provide phone scripts that will help your agents be CRISP when handling any inbound or outbound sales call over the phone.
Own The Phone Tips Van Halen, Brown M&MS, Car Wars Geno Walsh of Qvale Automotive Group relates Van Halen and brown M&Ms to Car Wars and identifying problematic areas in your team's phone skills.
Own The Phone Tips The 3 Ingredient Recipe For A Successful Centralized BDC Angela Schliinz of Morrie's Automotive Group explains the three key ingredients for a successful BDC that, when combined, drive productivity and performance.