Car Wars reporting helps you stay laser-focused on the most critical phone metrics that affect sales and customer experience and actively improve phone performance.
With Performance Reporting, you can:
doneConsistently track trend-based strengths and weaknesses
doneGet detailed phone handing, broken down by individual agent and location
doneKnow which agent is handling the most inbound phone calls and successfully executing on outbound calls
donePinpoint exactly where each agent can improve
doneInstill accountability and find opportunities for training