The fastest and easiest way for dealers to improve their bottom line is to get better on the phone.
Get the guide to booking more appointments over the phone using the simple, yet effective acronym, CRISP.
doneProven techniques for increasing show rate
doneHow to cultivate an appointment-driven culture
doneThe best practices for outbound calls
doneOptimal connection methods to ensure every caller has an exceptional phone experience
GET YOUR TEAM CRISP CERTIFIED
Proper phone skills are necessary to convert more phone leads, but training is time-consuming. With CRISP Certification, Car Wars will train and monitor your staff's phone performance for you.
Give your agents the tools to drive sales with personalized coaching, role plays and knowledge checks during a one-on-one launch visit.
Continuous Performance Feedback
Provide ongoing feedback with personal scorecards, performance alerts, and manager updates.
Hold agents accountable and ensure they're CRISP on every call with coached calls and role plays.
Bring new employees quickly up to speed with phone training webinars and coaching.
Design is customized based on your current phone performance, call routing, and processes.
Monitor agents' booking and outbound performance within Car Wars. When an agent's CRISP scores fall, Car Was will proactively reach out for recertification training.