Qvale Automotive Group understands that customer experience is pivotal to success and that the phone is the top tool to deliver a great experience. Car Wars recently sat down with Drew Benson (Fixed Operations Technology Process Manager) and Montana Lopez (Client Care Manager) at Qvale Automotive Group to ask them questions regarding the Fixed Ops industry and how their teams utilize the phone.
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This testimonial presents:
doneWhy the phone is vital in Service
doneOutbound calling best practices
doneHow to deliver top-notch customer experiences through the phone
doneWays to motivate staff to perform highly on the phones
doneHow to respond to negative CSI scores