More often than not, a dealership's first interaction with a customer starts on the phone. Being efficient and effective on the phone is vital in providing a positive customer experience and contributing to your bottom line.
Check out the five soft phone skills that will elevate your team's ability to master the phones. Leveraging these methods will boost customer experience and help you capitalize on each and every sales opportunity.
doneProven processes that minimize declines in customer experience
doneImpactful data regarding customer behavior when it comes to purchasing a vehicle
doneRealistic ways to implement these processes to your team
doneResources available to assist you in getting new and seasoned agents up to speed on the phone