News
Everything Just Changed for Automotive Call Tracking
To help dealers truly Own The Phone, Car Wars just released dozens of new AI tools and moved away from add-ons. Now, every feature comes standard: Sales, Service, AI.

Dallas, TX (PRWEB) SEPTEMBER 05, 2018 -- Car Wars has just raised the bar by unleashing all of their features standard in one package. Clients will now be provided with Car Wars' entire suite of features, no more holding back. It is everything your dealership needs to be CRISP on every call.

  • Help customers, quicker: dynamic customer recognition, most qualified routing, relevant caller info on live calls and CDK DMS dip for service info

  • Do more with existing opportunities: Missed Opportunity Alerts, Caller Sentiment Detection, texting, sensitive information removal and keyword detection and Search

  • Gain comprehensive insight: CRISP Reporting, voice recognition, caller gender detection, foreign language translation, voicemail transcription and call recaps

  • Actively improve phone performance: Call Box, Daily Agent Stats Report, Car Wars Edge, listen in to Live Call, Agent Talk Time Analysis and facial expression detection

“This changes everything,” said Mike Haeg, Car Wars' Vice President of Automotive. “With human reviews, AI and CRISP metrics, Car Wars helps help Sales and Service departments respond to customers quicker, gain insight, capitalize on opportunities and actively improve phone performance. Get ready to provide an all-inclusive phone experience -- it's time to unleash your dealership's potential.”

Now, Sales and Service departments have everything necessary to help them Own The Phone. No more excuses and no more lost revenue. Increase your bottom line with Car Wars.

Are you ready? We can't wait to see the success you have with Car Wars.

About Car Wars

Car Wars is the trusted partner for discerning dealerships in the Automotive Retail Industry, offering premium call tracking, texting, and phone solutions. With over three decades of experience, Car Wars is the industry's most innovative and robust phone solution, meticulously crafted by industry experts and dealer insiders. Car Wars brings deep industry knowledge to provide essential phone handling tools for your team to 'Own the Phone' and dominate the market.

Backed by cutting-edge technology and unwavering dedication to customer success, Car Wars goes beyond the ordinary to help dealers achieve optimal call and text outcomes. With unparalleled CRM integrations, actionable insights and hands-on support, dealerships are able to unlock their full potential and strengthen customer relationships.

Join the automotive retail revolution with Car Wars.

Questions or want to learn more? Contact us at [email protected].

Car Wars Announces Seamless Texting Integration with DriveCentric to Redefine Communication and Dealership Efficiency

Dallas, TX | October 31, 2023— Car Wars, an innovator in call tracking and phone handling solutions in the automotive industry, is pleased to announce an innovative texting integration with DriveCentric, a leader in customer relationship management software for automotive dealers. This collaboration introduces a unique texting integration, utilizing the advanced capabilities of both Car Wars and DriveCentric, to redefine customer engagement and dealership efficiency.

Notable features of this integration include:

The new texting integration between Car Wars and DriveCentric fosters greater efficiency and customer satisfaction by allowing text communication through individual agent lines. With a focus on user-friendly experiences, comprehensive reporting, and enhanced CRM capabilities, this partnership sets a new standard for excellence.



“It's so exciting that DriveCentric has put such a focus on the customer experience,” explains Cassie Broemmer, Chief Revenue Officer, “Finally, the shopper can communicate with one number whether it's calls or texts. DriveCentric is the first of its kind to introduce CRM texting with Car Wars lines.”

“This collaboration between Car Wars and DriveCentric emphasizes both of our companies’ commitments to the customer experience while providing efficiencies for the dealerships that use both of our products,” says Philip Fusz, COO of DriveCentric CRM.

This partnership showcases the flexibility of Car Wars' technology, highlighting its capacity to enable a text integration within any CRM system. DriveCentric leads the way in adopting this innovative solution, setting a new industry standard for CRM excellence and priority on the customer experience. With this advanced technology, Car Wars reaffirms their commitment to innovation and adaptability with advanced communication tools that will undoubtedly enhance dealers' success.

For further information about this integration or to explore how it can benefit your dealership, visit https://carwars.com/home/solutions/integrations/.

About DriveCentric

DriveCentric, Inc. is a leading provider of automotive Customer Relationship Management (CRM) software. They represent the fusion of augmented intelligence and automotive sales expertise. Their platform combines CRM, automation, and engagement tools, providing dealerships with valuable insights for better decision-making. At DriveCentric’s core, they believe in the integration of technology and sales processes to create a seamless, efficient, and exceptional experience for both the user and their customers. DriveCentric is OEM certified by most manufacturers and integrates all major DMS providers.