We're thrilled to announce a significant update to Car Wars’ Sensitive Information Removal for an enhanced user experience while staying committed to safeguarding your customers’ personal information.

Sensitive Information Removal isolates and removes sensitive caller information from audio recordings and call transcriptions to ensure personal data is protected. Using artificial intelligence-powered transcription, Car Wars detects sequences of numbers spoken in conversation with key phrases such as “credit card” or “social security” that are specific to the exchange of sensitive information.

How is this different?

Instead of deleting the entire audio file if sensitive information is detected, users can now listen to the call while only sensitive information is redacted. Car Wars allows you to read the audio transcription and listen to the call from the Car Wars platform, emails that include call details, calls shared into your CRM, or other integrations without seeing or hearing customer’s sensitive information.

These enhanced security measures ensure the phone remains an asset, rather than a liability, for dealerships collecting sensitive information over the phone.

For questions regarding this update, contact your Car Wars consultant or Car Wars Support.